PLEASE NOTE: our customer service email address is only checked Monday through Friday, 10am-5pm Pacific Time (California, USA). You can typically expect a response within one business day of your inquiry.

Returns and Exchanges

Production/Shipping Time

Payment Info

Garment Info

Contact Us

Shipping Rate Table for USA & Canada*

Purchase Amount	Cost of Shipping
0.01-$6	$2.50
$6.01-$25	$5.50
$25.01-$45.00	$7.50
$45.01-$75	$10.00
> $75	$15.00
*except where noted

Special shipping prices:
Achewood pint set, $8 (US/Canada) / $14 (all other countries, airmail)
Achewood skateboard, $10 (US/Canada) / $32 (all other countries, airmail)

International Shipping
If you live outside of the USA and Canada, shipping rates are based on United States Postal Service Air Mail averages. Shirts and books average $8USD to ship, while accessories are $2USD. Air Mail averages 4-7 days worldwide. For large overseas shipments, we may be able to refund some of your shipping fees if we can consolidate items into one box.

Items in original condition can be returned for either refund or exchange. Refund/exchange does not include cost of shipping. We cannot accept items which have gone through the wash or smell like your apartment. If you have a specific inquiry about your item once you have received it, please email us at orders(at)achewood(dot)com.

Send your return/exchange to:
Achewood
PO Box 7182
San Carlos, CA 94070

Shipment Method
We ship all items via USPS Priority Mail (domestic) and Air Mail (international). Our smaller accessory items (often indicated as "Free Shipping" for domestic orders) ship via USPS First Class mail to the USA, and via Air Mail abroad. These "Free shipping" items are marked as such on our accessories page. All USPS Priority packages are shipped with Delivery Confirmation so that your items can be tracked.

Shipping Times
All orders typically ship within five business days. Personalized books may take slightly longer but on the whole Chris likes to wrap those up on a weekly basis.

If your payment is via "eCheck", we cannot not ship your merchandise until the payment clears.

PayPal
We are a Verified U.S. Business under PayPal's strict guidelines. PayPal members can shop our store with ease and security. Non-members can always safely shop with their credit card (see below).

Credit Cards
We accept most major credit cards and use PayPal as our credit card processor. You are not required to join PayPal in order for them to process your credit card. PayPal's shopping cart is secure, fast, and easy to use.

Check and Money Order
To make a payment by mail, send your check or money order (payable in US funds, made out to "Chris Onstad") to:

Chris Onstad
Achewood
PO Box 7182
San Carlos, CA 94070

Sales Tax
California Residents pay 8.25% sales tax. We then pass that money along to the state government in exchange for bumpy roads and Oakland.

Our Men's/Unisex Hoody is made by Hanes. They are a thick 90/10 Cotton/Poly blend. When necessary, essentially identical garments of equal or greater quality (manufactured by Russell Athletic, Port Authority, etc.) may be substituted. Please see our Sizing Chart. (pop up window)

The bulk of our clothing is manufactured in the USA by AmericanApparel, a sweatshop-free company based in Los Angeles. AmericanApparel clothing has a sportier, more tailored look and feel, but standard sizing still applies. AmericanApparel clothing will shrink slightly if run through a hot dryer, so where in doubt either (a) line dry, or (b) order up a size. Sizing Chart (pop up window)

Questions about an order which has been placed, or about our products in general, should be sent to orders(at)achewood(dot)com. A reply is almost always sent the same business day, weekends and holidays excluded.